Yes, I believed so. Through my multiple encounters with the Medibank Private, I do feel that they are deliberately making the claim process (at least the Medical claims) vague, confusing, and paper base to delay the rebate payment. However things are improving -very slowly.
Is making an Extra Claim with Medibank Private easy? What I found the process to make an “Extra” claim- fair enough, click on above link to see the details. However this is not the case for making other claims.
Lets now talk about “Hospital” and “Medical” Claims. Hospital Claims – I loved it – I never seen a single bill!! I was administrated in a Private Hospital for 4 days and I don’t even know how much it costed. I probably have to mentioned my plan have Hospital Cover. After been with Medibank over 20 years, I finally feel it has being put to a good use.
Medical Claim OMG this process is a nightmare, I had my operation last September and now is May the claim still on hold due to ‘missing information’. Serious?! I have OK intelligence (I believe) and did a bit of reading on Medibank website before operation and I had few doctors and nurses friends explained a bit about the process but I still not able to close this sooner and had been calling and running around between Medicare and Medibank. Boiled down the issues all come to one conclusion- “I believed Medibank is making the process very difficult for people to make a Medical claim”. Few reasons 1-The website did not explain the full process. 2 -The claim can not be made online, you need to print and mail and it did not tell you what is required to be included. 3-They need a ‘Statement of Beneficiary’ from Medicare which you are not able to get online but have to go to Medicare to ask them for print out. None of these make sense and they can make simple modification if they cares about their customer.
So, after all the hard learning “Here is how to make a medical claim with Medibank Private”?