Yes, it is quite straight forward. However there is a huge missing piece information that prevent you making a conscious purchasing decision.
The process to make an “Extra” claim- easy enough, if you are familiar with online banking, purchasing stuff online then this should be no problem for you. The receipts you obtained from clinic and practices are very clear and you are able to punch in the information directly from the receipts to complete the claim. However, what annoys me is you are NOT able to know the services you done is claimable or not, unless you spent the money and got the service code to punch in the system to make the claim. I spent some time searched up and down trying find a webpage/app that able to let me know if my plan cover the services after put in the service code or even a description of services – better even if it tells me how much I will get rebate. However there is no such thing. The medical services are super technical – I was trying to match the description to my cover item – there is no way I would know Code 121 Remineralising agent-app will be rebated? If yes how much? Seems to me we still operate on the ‘Trust’ system here, I do hope you have friends in all medical fields that helps you make an informed decision.